Shipping policy

At Mainspring Millings, we strive to ensure a seamless and efficient shipping process for all our customers. Here's what you need to know about our shipping policy:

• Processing Time:

• Orders of stocked items are typically processed within 3-4 business days of payment confirmation.

• Shipping Methods:

• We offer free shipping via our reputable carrier to ensure safe and timely delivery of your products.

• International Shipping:

• We offer shipping globally for all international orders.

• Damaged or Lost Shipments:

• In the rare event that a product is damaged during shipping, please contact us immediately with photos of the damaged item. We will work to resolve the issue promptly.

• For lost shipments, we will assist in tracking down the package and providing a suitable solution.

• Important Note:

• We cannot ship to PO boxes. Please provide an alternate shipping address or your order will be cancelled.

• Import fees, taxes and other tariffs are NOT covered in our shipping costs. Please know your country's additional fees/ taxes before making a purchase.  

• Returns and Exchanges:

• Please refer to our Returns and Exchanges policy for information on returning or exchanging products that were shipped to you.

If you have any further questions or require assistance regarding our shipping policy, feel free to reach out to our customer service team via shipping@mainspringmillings.com, or by submitting the contact form on our website. Thank you for choosing Mainspring Millings for your woodworking needs!